PENCIL42, architects for good
Hi, I’m Tom. Nice to e-meet you! I’m part of Pencil42, a collective of digital craftsmen, creating an impact together with you. Our team…
How to gain insights into your customer's experience
At PENCIL42, we don’t just aim to create qualitative digital products but to design experiences with the customer in mind. It’s easy to…
Discover your business process through EventStorming
Two years ago I heard about EventStorming for the first time. I read about the technique, and I was not immediately convinced by it. One Master…
5 steps to define a digital customer experience
Although we live in the Agile era, I personally think there is still something to say about thinking before doing. Before investing 250+ man-days in…